Dr. Pal | Service Status

Operational • All services online

Last updated: —

✅ Latest update:

Dr. Pal is fully operational. We have successfully migrated away from Middle East servers and all core services are back online. Data is fully recovered and available. All historical files and attachments have been fully recovered. All services are now fully operational. Some logos might not be available yet, but will be available soon.

If you're facing any issues, please contact us through your dedicated support channel or send us an email at support@drpal.co and we'll be happy to help you.

Thank you for your trust, patience and understanding.

What happened: Following current events in the Middle East and direct drone strikes on AWS facilities, the cloud provider that hosts Dr. Pal experienced a major disruption. We successfully migrated Dr. Pal to a stable region and restored all services. No data was lost during this incident.

Timeline

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All files and attachments fully recovered

We have successfully recovered 100% of all historical files and attachments from the affected region. All services are now fully operational with no remaining impacts from the incident.

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File recovery at 85%

We have recovered 85% of the files and are still actively migrating the remaining files. We continue to make steady progress and will update this page as we approach full recovery. Thank you for your continued patience.

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Logos restored, file recovery at 70%

Logos have been partially restored. Attachments and files are steadily progressing — we have restored more than 70% of the files so far. We will continue to update this page as we make more progress. We are working hard to reach a full migration as soon as possible. We appreciate your patience as we work through the remaining files.

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Progress update on file recovery

We are making progress in migrating the attachments/files away from the ME region. We expect a few days for a full recovery. We will keep updating this page with updates. Thank you for your patience.

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All services fully restored

Dr. Pal is now fully operational. All core services are back online and functioning normally. Historical attachments and logos are still undergoing recovery as we work with AWS ME during their restoration of facilities. New uploads and all other features are fully functional.

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Services partially restored in read-only mode

Dr. Pal is now operational in read-only mode. We have fully migrated away from Middle East servers. The web app is accessible and all data is available. Some features remain impacted: historical attachments are partially available with recovery in progress (AWS ME is still down and we are waiting on their recovery for gradual data migration), logos are not showing yet, and email/WhatsApp notifications are not active. We continue working to restore full functionality.

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Database fully recovered and stabilized

We were able to fully recover our database and stabilize it. We are still working on restoring all our services, but we expect a partial restoration soon.

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Database recovered, exploring alternate restoration paths

We have recovered our database, but our service provider is having technical difficulties stabilizing it. We are working on restoring the database through different means for a quicker resolution and to get back online sooner. Thank you for your patience.

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Database migrated, working on restoring services

We were able to recover our database and migrate it to a stable region. The database is still stabilizing and we are actively working on getting our services back online, without waiting for AWS to recover. Our database provider is also facing unusual loads due to the issues happening in the Middle East, and we are working closely with them to complete the migration process as fast as possible. We are still expecting hours of work before we are fully back online. Thank you for your patience as we work tirelessly to restore our services.

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AWS: region largely unchanged, some incremental progress

AWS reported that the overall state of the affected region remains largely unchanged. Some services are seeing partial improvement but most remain disrupted. AWS continues to strongly recommend that customers migrate workloads to alternate regions — which is exactly what we have been doing.

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Migration underway, early progress

We are actively working on migrating our data into a stable region. We are seeing some positive signs, but we are still not out of the woods yet. We will send an update as soon as we have one.

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Attempting migration to a stable region

AWS is still not functional. We have been working with our database partners since the start of the outage to migrate Dr. Pal to a different region, but the process is proving complex and is taking longer than we'd like. We are actively working on it and will update this page as soon as there is meaningful progress.

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Incremental progress, recovery still at least a day

AWS reported small steps forward on restoring core services behind the scenes. These are not yet visible to users but are necessary before broader recovery can begin. Full restoration is still estimated at least a day away.

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AWS confirms physical damage from drone strikes

AWS officially confirmed that facilities in the UAE and Bahrain were physically damaged by drone strikes as part of the ongoing conflict in the Middle East. The damage includes structural damage, power disruption, and water damage from fire suppression. Two out of three data center zones in the UAE remain completely impaired, and the third — while operational — has limited capacity and is not fully accessible, making recovery efforts more complex than a simple failover. AWS is pursuing both physical repairs and software-based workarounds to restore services, but expects recovery to be prolonged.

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Partial progress, full recovery still at least a day away

AWS has partially restored some management tools, but core services and power are still being recovered. There is no updated timeline — full restoration is still expected to take at least a day. We continue working on alternate solutions to bring Dr. Pal back sooner.

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Recovery still underway

AWS confirmed that recovery efforts are continuing and reiterated that it will take at least a full day. All services remain unavailable. In the meantime, we are actively working on finding alternate solutions to move Dr. Pal away from the affected region and get things back up and running sooner.

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Recovery expected to take at least a day

AWS confirmed that the affected infrastructure requires physical repairs before services can be restored. Recovery is expected to take at least a full day. Services remain unavailable and we are actively exploring all options to restore Dr. Pal as quickly as possible.

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Services remain down

AWS confirmed that multiple core services — including file storage, management tools, and databases — are still not working. Recovery is actively underway and our team is closely monitoring every step.

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Widespread outage confirmed

AWS reported a power issue affecting large parts of their infrastructure in the region that hosts Dr. Pal. Most services are currently unavailable, and launching new resources is not possible. Full recovery is expected to take many hours.

Dr. Pal

Incident opened

We detected widespread failures across Dr. Pal systems and initiated incident response and mitigations.